Hey everyone! I’m a college student finishing up my final semester and I’m stuck on an automation project that’s driving me crazy.
Basically I’m trying to build a workflow that:
Grabs survey responses from a form platform using webhooks
Sends that data to an AI service to create custom responses
Puts those responses back into the original survey system
Does this whole thing twice to make different versions
I’ve got almost everything working except for the last step where I need to send the AI-generated content back to the survey platform. I tried using their API with a PATCH request but got a 404 error. Now I’m attempting to use a GET request to pull the data from Zapier’s storage instead.
I’ve been stuck on this for ages and finally reached out to a Zapier expert for help. But now they’re asking for my login credentials. Is this normal practice? I’m hesitant to share my account details but I really need to get this working. Has anyone else dealt with Zapier support before? What’s the usual process?
definitely don’t give your login info to anyone! that’s super sketchy. for the 404 error, check your endpoint again - you might be missing headers or using a bad URL. some survey platforms need exact ID formats too, so make sure you’re pulling the right ones from your webhook.
Yeah, huge red flags on that support request. Real Zapier support only works through official channels and never asks for your login info. They’ll do screen sharing or walk you through fixes instead. For the 404 on your PATCH - you’re probably hitting the wrong endpoint or missing path parameters. I ran into this exact thing with survey APIs last year. Usually came down to how I built the resource URL. Most survey platforms want specific ID formats or extra path segments. Before you switch to GET requests, check your survey platform’s API docs for the exact PATCH endpoint structure. Make sure you’re using the right resource identifiers in your URL too. Sometimes these platforms expect different ID formats than what comes from the webhook payload. Log the exact URL you’re sending the PATCH to and compare it with the API docs character by character.
Don’t give your login info to anyone claiming to be a Zapier expert, especially if they reached out first. Real Zapier support won’t ask for your password - this screams scam. For your 404 error on the PATCH request: your endpoint URL is probably wrong or the resource doesn’t exist. Check the API docs again for the exact endpoint format and required parameters. Survey platforms can be picky about API call formatting. With your GET request, make sure you’re authenticating properly with the survey platform’s API when pulling data from Zapier storage. Sometimes it’s not the request type that’s broken - it’s how you’ve set up the authentication headers. I’d test your API calls in Postman first. That way you can figure out if it’s a Zapier config issue or just a broken API call.