Support ticket escalation can frequently bottleneck an organization’s workflow, especially in complex environments like Camunda. I’ve started to examine how Latenode’s AI Copilot Workflow Generation could help streamline this process. I’m curious if anyone here has experience using this tool for creating efficient escalation pathways? What specific advantages have you noticed?
Using Latenode’s AI Copilot to streamline our ticket escalation has been beneficial. It reduces confusion around who to escalate to, guiding us through established pathways. Overall, the automation has improved our incident response times dramatically.