Hi everyone,
I am developing a tailored contact form for my project and I would like it to perform two functions simultaneously. When a user submits the form, I need the system to both send an email notification to our support team and automatically generate a new ticket in our Jira account. I am seeking advice on how to integrate these actions effectively. Any recommendations on implementation strategies, best practices, or suitable tools to handle this dual submission process would be greatly appreciated.
Based on my experience when integrating a contact form with Jira ticket creation, one effective approach is to use the Jira REST API directly from your back-end service. This allows you to securely build a ticket as soon as the email notification is sent. You may design an endpoint that simultaneously handles both emailing your support team and posting the ticket into Jira. It is important to properly secure your API calls and manage asynchronous responses to ensure that neither process interferes with the other.