I use a curl call to retrieve an existing Jira Service Desk issue but get a 404 error. My new command is: curl -u [email protected]:SecretPass https://myservicedesk.example.com/rest/api/service_request/REQ-5678. Suggestions?
hey, try using the correct endpoint - it’s /rest/servicedeskapi/request/REQ-5678, not what you currently use. also check you have right access perms, sometimes that triggers a 404
I encountered a similar issue and found that sometimes the problem was not with the endpoint itself but with subtle differences in the API version between different Jira Service Desk installations. In my case, ensuring that all authentication details were carefully verified and matching the API version specified in the documentation played a crucial role. Occasionally, a misconfiguration in user privileges or even minor discrepancies in the URL (like trailing slashes or case sensitivity) can also lead to these errors. A thorough review of the API documentation and system settings solved the problem for me.
I once ran into a similar problem where the issue was a subtle misconfiguration in the API call. I learned that verifying the endpoint against the official documentation is crucial. Despite having the correct URL format, even a minor typo or an outdated API version in use can cause unexpected 404 errors. It helped to try an API client like Postman to see if the issue persisted and to thoroughly check authentication settings. Reviewing both your request format and device settings resolved my issue upon rechecking them carefully.
hey, try checking if the server now requries token based auth instead of basic user/pass. also look into your curl tls options, older versions might be blocked by updated security protocols. could be a config change on the server side causing the 404.
Based on my experience, resolving 404 errors in Jira Service Desk API calls often comes down to subtle issues with endpoint formatting or authentication changes that may not be obvious at first glance. I encountered a similar problem where updating the authentication method to token-based and verifying that my TLS configuration met the latest security requirements were key to the solution. It also helped to run tests with verbose logging on curl to capture all handshake details. A careful recheck of the documentation to confirm endpoint structure and API version alignment proved very effective.