I’m seeking assistance in locating received emails in my Mailgun configuration.
I’m utilizing Mailgun’s SMTP service and have set it up correctly. The logs indicate that messages are being “accepted”, yet I’m unsure where to find these incoming emails.
I have searched through the Mailgun dashboard, but I can’t seem to find an inbox or any area to view messages. The DNS settings are properly configured, and Mailgun confirms that everything is functioning well.
To troubleshoot, I created an email address [email protected] for testing, but when I send test emails to this address, I still cannot figure out where to access them.
Can anyone guide me on where to look in the Mailgun interface for viewing received emails? Is there a specific section that I may be overlooking?
Had this exact same issue last month when setting up our company email. Here’s the deal - Mailgun isn’t like Gmail or Outlook. It’s built for sending transactional emails (like password resets), not storing messages you can read later. When you see ‘accepted’ in the logs, that just means Mailgun got the message. It doesn’t save it anywhere you can actually see. You need to either set up their webhook system to parse incoming emails or create forwarding rules that send messages to a real email account. The dashboard won’t show message content because Mailgun expects your app to handle that part. Quick fix for testing: set up a forward rule to bounce everything to your regular email first.
Hit the same issue when I moved off shared hosting. Mailgun processes mail but doesn’t work like a regular email client. Your emails get accepted fine, but they disappear unless you tell Mailgun what to do with them. You need to set up incoming routes in the dashboard. Go to Receiving > Routes and create a route pattern for your domain. Then pick an action - forward to your personal email, store via webhook, or trigger custom functions. For testing, just set up a simple forward to your existing email first. Once you confirm everything’s working, you can add more complex processing later. The routes are what connect Mailgun accepting your emails to you actually seeing them.
mailgun isn’t like your typical email service. it processes incoming emails but doesn’t keep em in an inbox. you gotta set up routes to forward em or use the api to manage them when they arrive.
Others covered routing, but here’s what I learned dealing with this exact headache at work.
Mailgun doesn’t store emails by default. You need automated workflows to handle incoming messages.
I hit this same wall building our support system. The fix was creating automation that captures incoming emails and processes them automatically. Skip manually checking routes and webhooks - set up a flow that grabs emails from Mailgun and pushes them where you need them.
Automation lets you route emails to different places based on content, sender, or subject. Store them in databases, trigger notifications, or forward to multiple addresses at once.
For your [email protected] setup, you can automate the whole pipeline from Mailgun to whatever storage or email client you want. No more hunting through dashboards or wrestling with webhook configs.
This scales way better than manual routing, especially once you’re handling hundreds of emails daily.
Mailgun operates differently than traditional email services; it doesn’t offer an inbox like Gmail. When your logs show ‘accepted’, it indicates that Mailgun has received your emails but does not store them. To retrieve those emails, you’ll need to establish routes. Navigate to the Routes section of your Mailgun dashboard and configure the destination for incoming emails—this could involve forwarding them to another email address, utilizing a webhook, or accessing them via API. Without these routes, the emails remain inaccessible.