I’m having trouble getting a custom field to show up when I export tickets from Jira. There’s a specific field that displays perfectly fine in my Jira ticket view, but when I try to export the data to CSV or Excel, this field doesn’t appear in the exported file at all.
I’ve tried going through the export options and looking for ways to include this field, but it’s not showing up in the available columns list. I’ve also attempted to manually add it through the field selection menu, but that didn’t work either.
Has anyone dealt with this before? What’s the proper way to make sure custom fields get included in Jira exports? I really need this data for reporting purposes and I’m stuck on how to get it out of the system.
Same thing happened to me - turned out to be a permissions issue. I could see the custom field in tickets but couldn’t export it because my export permissions were different. Ask your Jira admin to check field-level permissions for exports. They might need to tweak the field configuration scheme. What worked for me was using JQL in advanced search to create a filter first, then exporting from there instead of directly from ticket view. Export sometimes picks up fields better this way. Also try switching to detailed view before exporting - it can force more fields to show up in export options.
Also check your field context settings - custom fields can be restricted to certain projects or issue types, which blocks exports. I ran into this exact issue last month and that’s what was causing it. And double-check you’re using the right export format. Some custom field types break with CSV but work fine in Excel.
First, check if your custom field shows up in the column configurator. Go to Issues > Search for Issues, hit the Columns dropdown and see if it’s there. If it’s missing, the field probably isn’t added to the screen scheme or field configuration properly. I ran into this same thing - the field showed on individual tickets but wasn’t indexed for search/export. Your admin needs to make sure it’s added to both the screen scheme AND the issue type screen scheme. Try this: create a new filter with just that custom field, then export from the filter results instead of the general ticket view.