My SharePoint setup currently sends emails from one mailbox but I need to change where replies go for a specific workflow. I created a workflow that sends messages to a team and I want their responses to come back to a different email address instead of the default sender.
I found out that BCC can be modified as a hidden property in workflows but I cannot locate any similar option for reply-to settings. Is there a straightforward method to accomplish this?
I came across some third-party email tools on CodePlex but they seem too complex for what I need. Does anyone have experience with customizing reply-to addresses in SharePoint workflows? Any guidance would be helpful.
yea, i feel you alex! sharepoint can be frustrating like that. custom coding or SharePoint Designer might work, but setting up a shared mailbox is def the easiest way for your team to handle replies. hope that helps!
SharePoint workflows don’t let you change reply-to headers through the standard email settings. The workflow just uses whatever SMTP config you’ve got set up in Central Administration. I’ve worked around this by building a custom workflow action in Visual Studio - basically code that manually builds the email with the right reply-to headers before sending. But you’ll need deployment permissions and some dev skills for that. Easier option? Just modify your email template to tell people which address to reply to instead of hitting the reply button. It’s not automatic, but it’s way more reliable than getting fancy with code for basic team workflows.