I’m trying to set up an automated workflow that connects my SureCart store with both Trello and Discord using Zapier. When someone makes a purchase in my store, I want the system to automatically create a new card in Trello that includes all the important order details.
The specific information I need pulled from each order is:
Buyer’s full name
Email address
Phone contact
Item purchased
Total amount paid
Purchase timestamp
I also want this same data to be sent to a Discord channel. Has anyone successfully built this type of integration before? What’s the best way to structure the Zapier workflow to capture all these fields from SureCart and format them properly in Trello cards?
I actually built something similar last year for my own e-commerce setup. The key thing with SureCart integration is making sure you’re using the correct trigger event - I found “New Order” works better than “New Payment” since it captures all the customer data you need in one go. For the Trello part, I recommend creating a template card first with custom fields that match your order data. This makes the automation much cleaner and you can set up the card formatting exactly how you want it. When setting up the Zapier action, map each SureCart field directly to the corresponding Trello custom field rather than just dumping everything into the card description. Regarding Discord integration, you’ll want to use a formatted message action instead of just sending raw data. I structured mine with line breaks and formatting to make it readable in the channel. One thing to watch out for is that Discord has character limits, so test with your longest possible order details first. The workflow should be linear: SureCart trigger → Trello action → Discord action. This prevents any timing issues I encountered when trying to run both simultaneously.
just finished settin up this exact workflow last month! pro tip - make sure to test the zapier connection thoroughly bc surecart sometimes has delays in sendin webhook data. i had issues where orders werent triggerring properly at first. also for discord formatting, use the embed msg type instead of reg text - looks way more pro and organized in ur channel.
Been running a similar automation for about six months now and encountered some gotchas worth mentioning. The main issue I faced was data mapping inconsistencies between SureCart and Trello custom fields. SureCart sometimes sends phone numbers in different formats depending on how customers enter them, which can break your Trello card creation if you’re not careful. I ended up adding a formatter step in Zapier to standardize the phone number format before it hits Trello. Another thing to consider is error handling - if either Trello or Discord goes down temporarily, your entire automation stops. I recommend setting up separate Zaps for each destination rather than chaining them together. This way if Discord fails, your Trello cards still get created. For the purchase timestamp, make sure you’re converting it to your local timezone in the Zapier formatter, otherwise you’ll get confused about when orders actually came in. The workflow has been pretty reliable once I sorted out these initial hiccups.