Hey everyone, I’m stuck with a Shopify API issue. I’ve set up a system to auto-fulfill orders, but now I need to make a tool that can reverse fulfillment if needed. The problem is, I can’t get the API to work for this.
But I keep getting a ‘Not Found’ error. I’ve tried different IDs (order ID, item ID, line item ID) but nothing works.
Can anyone help me figure out which specific IDs I need to use for this cancel call? The Shopify docs aren’t very clear on this. Thanks in advance for any help!
yo sparklingGem, been there done that! make sure ur using the right fulfillment ID from the order’s fulfillments array. Also, double check ur API perms - sometimes ‘Not Found’ is just Shopify’s way of saying ‘no access’. if ur still stuck, try the GraphQL API, its way clearer with errors.
I’ve been working with Shopify’s API for a while now, and I can tell you that canceling fulfillments can be tricky. From my experience, the issue you’re facing is likely related to the fulfillment ID. Here’s what I’ve found works:
Make sure you’re using the correct fulfillment ID for the specific order. You can get this by first fetching the order details, then looking in the ‘fulfillments’ array of the response. The ID you need will be there.
Also, check that your API credentials have the right permissions. I’ve seen ‘Not Found’ errors that were actually permission issues in disguise.
One more thing - only pending fulfillments can be canceled. If it’s already marked as shipped, you’ll need to use a different endpoint for returns or restocking.
If you’re still having trouble, consider switching to Shopify’s GraphQL Admin API. I’ve found it gives more detailed error messages and can be easier to work with for these kinds of operations.
I’ve encountered similar issues with Shopify’s API. One thing to note is that the fulfillment ID is separate from the order ID or line item IDs. To get the correct fulfillment ID, you need to first fetch the order details using the order ID, then look in the response for the ‘fulfillments’ array. The ID you need will be in there.
Also, ensure your API credentials have the necessary permissions. Sometimes, access issues can masquerade as ‘Not Found’ errors. If you’re still stuck, consider using Shopify’s GraphQL Admin API instead. It provides more detailed error messages and can be easier to work with for complex operations like canceling fulfillments.
Lastly, remember that you can only cancel fulfillments that are in a ‘pending’ state. If it’s already been marked as shipped, you’ll need to use a different endpoint to create a return or restock.
hey sparklingGem, i ran into this same issue last month. turns out the fulfillment_id is super important here. make sure youre using the correct fulfillment_id for that specific order, not just any random id. you can grab it from the fulfillments endpoint for that order. hope this helps!
I’ve dealt with this exact problem before, and it can be frustrating. The key is to ensure you’re using the correct fulfillment ID for the specific order you’re trying to cancel. Here’s what worked for me:
First, fetch the order details using the order ID.
In the response, look for the ‘fulfillments’ array.
Grab the ‘id’ from the most recent fulfillment in that array.
That’s the fulfillment ID you need for the cancel request. Also, double-check your API credentials and make sure you have the necessary permissions enabled in your Shopify admin panel. Sometimes it’s the little things that trip us up.
If you’re still having trouble, try using Shopify’s GraphQL Admin API instead. I found it more flexible and easier to debug when working with fulfillments.