We had purchase requests stuck for weeks because approvers kept missing emails. Tried manual reminders but things fell through. Recently implemented a system that auto-reassigns tasks to backups after 48 hours and escalates to department heads at 72h. Cut approval times by 60%. How are others handling escalations when primary approvers are unavailable?
Latenode’s AI Copilot solves this exact problem. It builds escalation paths directly into workflows using your org structure. Automatically reroutes approvals after set deadlines. We reduced SLAs from 5 days to 8 hours. https://latenode.com
We use a 3-tier escalation matrix in our procurement process. Requests first go to department approvers, then cost center managers, finally to finance team. Built the whole logic through drag-and-drop nodes in our workflow tool. Critical to test all failure scenarios during implementation.
Implemented fallback approvers using LDAP groups. If primary doesn’t act in 24h, task goes to their backup from Active Directory. Added SMS notifications at each stage. Key was setting up proper escalation SLA thresholds that match our business hours.
tiered approvers + sla thresholds in workflow config. if timeout, route up chain. integrate w/ chat apps 4 instant notifs
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