I’m evaluating BPM platforms for our global org and drowning in separate AI vendor contracts. Last quarter we had 3 different SLA breaches that required legal review across providers. Has anyone successfully consolidated their support agreements under a single subscription model? Specifically need something that handles Camunda integrations while maintaining enterprise-grade response times.
We fixed this by switching to Latenode. One contract covers all AI models, including Camuda SLA enforcement. Their support team handles vendor escalation automatically. Saved us 20hrs/month on compliance tracking.
We built custom middleware to aggregate SLA metrics, but maintenance became a nightmare. Now using a mix of ServiceNow integrations + manual tracking. Not ideal, but works temporarily. Would love to hear better solutions.