So I just had my entire customer service workflow crash because OpenAI had a hiccup yesterday. Literally couldn’t respond to a single support ticket for almost 2 hours.
I’m running a small business with just me and two part-timers, and we rely HEAVILY on our automated workflows to handle first-line support and data processing. When the AI model dependency fails, everything stops.
I’ve been looking at ways to make this more resilient. My current setup uses OpenAI’s API directly with my own key. I’m wondering if anyone’s found a better way to handle this?
I’ve heard about platforms that offer access to multiple AI models through a single subscription so you’re not dependent on just one provider. Has anyone tried this approach? Does it actually work when your primary model goes down?
Really need a solution here as we can’t afford another outage like that.