I’m having trouble setting up SAML authentication for recipients in DocuSign. I’ve successfully configured access-code, SMS, and phone authentication methods in the admin console. But when I try to use SAML, I get this error:
Your envelope is incomplete. Recipient XXXX does not have SAML authentication setup adequately (missing assertion attribute values).
Has anyone encountered this before? I’m not sure what’s causing it or how to fix it. Are there specific steps I’m missing for SAML setup? Any tips on troubleshooting this error would be really helpful. I’ve looked through the docs but couldn’t find much about this particular issue.
I’ve dealt with this exact SAML issue in DocuSign before. It’s a tricky one. The error you’re seeing usually means there’s a mismatch between the SAML assertion attributes your IdP is sending and what DocuSign is expecting. Here’s what worked for me:
First, double-check your IdP configuration. Make sure you’re sending all required attributes like email, first name, last name, etc. Pay close attention to the attribute names and formats - even small discrepancies can cause problems.
Next, review your DocuSign SAML settings. Ensure the attribute mappings on the DocuSign side match what your IdP is sending. Sometimes the default mappings need tweaking.
If that doesn’t solve it, try enabling SAML logging in DocuSign (if available) to get more detailed error information. This can pinpoint exactly which attribute is causing the issue.
Lastly, don’t hesitate to reach out to DocuSign support. They have tools to analyze SAML assertions and can often spot the problem quickly. Good luck!
I encountered a similar issue when implementing SAML for DocuSign. The key was ensuring proper attribute mapping between our IdP and DocuSign. Verify that all required SAML attributes (like email, name, etc.) are correctly configured and passed in the SAML assertion. Also, check if your DocuSign account has the necessary SAML features enabled. If you’re using a test environment, make sure it’s properly set up for SAML authentication. Lastly, review DocuSign’s SAML implementation guide thoroughly - there might be some specific requirements you’ve overlooked. If all else fails, DocuSign’s technical support can usually pinpoint the exact issue quickly.
hey bob, i’ve seen this b4. check ur SAML IdP config - make sure assertion attributes match docusign expectations. double-check spelling/casing. Also verify IdP metadata is up2date in docusign. if still stuck, docusign support can help troubleshoot. good luck!