I’m working with two different Jira Cloud setups that both contain the same project. Our development team uses one instance while our operations team works on the other instance.
The problem is that sometimes our dev team creates tasks that the ops team needs to review and work on. Right now we have to manually copy information between the two systems which is really time consuming.
Does anyone know if there’s a way to automatically synchronize specific issues from our development Jira instance to our operations Jira instance? I’m looking for solutions that would keep certain tickets in sync between both platforms without having to do everything manually.
Been managing dual Jira environments for two years and tried several approaches before finding what works. Started with Zapier but it’s too basic for complex field mappings and breaks whenever Jira updates. Now I’m using automation rules in each instance plus webhooks for cross-instance updates. The trick is proper issue linking so you can track synced issues and avoid duplicates. Had to write middleware for authentication between instances, but it’s been solid for months. Only downside is you need someone who knows REST APIs for setup, but once it’s configured it handles our workflow perfectly.
We ran into this same problem six months ago after acquiring another division - had to keep separate Jira instances for compliance. Exalate saved us. It’s built specifically for syncing across instances. Setup took some work upfront, but now it automatically syncs issues based on rules we set. You pick which fields sync and can even transform data on the fly. Paid for itself in weeks just from time saved. We also looked at custom scripts using Jira’s REST API, but that meant way more dev work and maintenance. Exalate handles authentication and errors automatically, which was perfect since we didn’t have the bandwidth for custom solutions.
honestly, jira’s built-in automation might work if both instances are on the same atlassian account. we’ve got basic cross-project automation that kicks in when issues get specific labels. it’s not as fancy as exalate, but it’s free and handles simple syncing pretty well.