I’m using Gravity Forms on my WordPress website with the HubSpot integration to capture and sync leads automatically. Everything is connected but I’m having trouble with certain fields not transferring correctly to HubSpot.
Two main problems I’m facing:
Problem 1: The submission date field never gets populated in HubSpot. Every contact shows up with an empty date value even though the form was submitted successfully.
Problem 2: I have a dropdown menu with 8 different choices on my form. I created a matching dropdown property in HubSpot with identical options in the same sequence. But only 4 out of 8 values actually sync over. The other half of my leads show blank for this field.
I already tried removing and reinstalling both the plugin and the connection. The field mapping looks correct from what I can tell. Does anyone know what might be causing this sync issue? Are there specific troubleshooting steps I should follow to diagnose where the problem is happening?
I’m on HubSpot’s free plan so I don’t have access to their technical support team right now.
This partial sync failure may indicate field mapping conflicts or API limits related to HubSpot’s free tier. In my experience, I encountered a similar issue and discovered that HubSpot’s free plan has certain restrictions on specific field types and API call frequency. To resolve the dropdown issue, create the HubSpot property first and then reconnect the integration, as the order of field creation can significantly impact syncing. Additionally, verify that the four failing options do not contain special characters or exceed HubSpot’s character limits. Regarding the date field, Gravity Forms typically sends timestamps, while HubSpot requires date-only values. Adjust your Gravity Forms field from datetime to a date format, or consider using a calculated field to ensure proper formatting before submission.
Had this exact headache last year with a client’s lead capture system. The partial syncing usually comes from data type mismatches between platforms.
For the dropdown issue - check if those 4 failing options have trailing spaces or different capitalization than what’s in HubSpot. I’ve seen this break syncing even when everything looks identical. Copy the exact text from HubSpot and paste it into Gravity Forms to avoid hidden formatting.
The date problem’s almost always because Gravity Forms sends timestamps with timezone info, but HubSpot just wants the date. Create a hidden calculated field that formats the date as YYYY-MM-DD and map that to HubSpot instead.
What helped me debug was turning on verbose logging in the Gravity Forms HubSpot addon settings. You’ll see exactly what data gets sent and what HubSpot rejects. The logs show API responses with specific error codes for each failed field.
Also check your HubSpot contact timeline - partial data might be coming through but getting overwritten by later form submissions.
I faced similar issues with Gravity Forms and HubSpot integration. For the date not syncing, consider checking how the date is formatted in Gravity Forms; HubSpot requires a specific format to populate the fields correctly. I resolved it by ensuring all dates were formatted to YYYY-MM-DD.
As for the dropdown, it sounds like the mismatched values might stem from how they are mapped between the two platforms. Sometimes hidden characters or slight discrepancies in the spelling can cause failures in syncing. I recommend cross-referencing the dropdown options in HubSpot carefully. It might also be helpful to consult the activity log for any hints on submission errors that could clarify the problem.
check if your hubspot property names match exactly with your gravity forms field names - case sensitivity matters a lot. i had the same issue where my dropdown worked for some values but not others. turned out to be a webhook timeout on hubspot’s end. try temporarily reducing your form fields to see if fewer fields sync better - you might be hitting rate limits.