I’m having trouble with the HubSpot add-in for Outlook. Every time I open Outlook in the morning, it prompts me to log into HubSpot again, even though I always check the “Remember me” option. This doesn’t seem to affect other users in my company. I’ve searched online but most forum posts don’t have working solutions. Has anyone found a way to fix this authentication issue? I’m using Windows machines if that makes any difference.
This authentication loop happens when browser settings or corporate security policies mess with token storage. Had the exact same problem last year - fixed it by completely clearing the Office add-in cache. Go to %LOCALAPPDATA%\Microsoft\Office\16.0\Wef\ and delete everything, then restart Outlook. Also check if IT has group policies that auto-clear stored credentials or block third-party auth tokens. My company firewall was randomly blocking HubSpot authentication endpoints. Ask your IT team to whitelist all HubSpot domains and see if they’re running security scans that wipe stored credentials overnight.
This loop occurs when either your browser cookies are cleared automatically or there’s a conflict between Windows Credential Manager and HubSpot. I faced a similar issue last year, and it turned out my company had a security policy that wiped cookies every night. It’s worth checking if you have any cleanup software or group policies affecting this. Additionally, consider clearing all HubSpot entries from Windows Credential Manager and logging in again. If you’re on a managed network, your IT department might have restrictions that prevent persistent authentication tokens. Typically, this is related to the environment rather than being user-specific, which could explain why your coworkers are not experiencing this problem.
for sure! it’s probably a token issue. try clearing ur Outlook cache first. also, head to Windows Credential Manager and get rid of any outdated HubSpot entries. local storage can get messed up sometimes, which causes these kinda problems.
Been there with those authentication headaches. HubSpot’s Outlook add-in constantly has token refresh issues that drive everyone nuts.
Skip wrestling with Microsoft’s auth problems and just automate the HubSpot-Outlook sync. Set up workflows for contact syncing, email tracking, and deal updates without that buggy add-in.
I built automation for my team where emails auto-create HubSpot activities, contacts sync both ways, and deal stages update from email interactions. No more daily login prompts.
Best part? You control exactly what data flows between systems. Way more reliable than hoping Microsoft and HubSpot get along.
Check out automation options at https://latenode.com