Hey everyone, I’m having a weird problem with the HubSpot Batch API. I’m trying to update contact properties in batches of 50, but it’s not working right. Some properties update fine, but others don’t change at all.
I know HubSpot doesn’t update the “update date” if the new value is the same as the old one. But that’s not what’s happening here. The new values are different, so they should all update. But they don’t.
Here’s a simplified version of my code:
function updateContactBatch($contacts) {
$updates = [];
foreach ($contacts as $contact) {
$contactId = getContactId($contact['email']);
if (!$contactId) continue;
$updates[] = [
'id' => $contactId,
'properties' => [
'prop1' => $contact['value1'],
'prop2' => $contact['value2'],
'prop3' => $contact['value3'],
// ... more properties ...
]
];
}
if ($updates) {
$batchUpdate = ['inputs' => $updates];
// Send batch update to HubSpot API
}
}
Has anyone run into this before? Any ideas what could be causing it? Thanks for any help!
I encountered a similar issue when working with HubSpot’s Batch API. One thing to consider is the rate limiting on the API. HubSpot has limits on how many requests you can make in a given time period, which could cause some updates to fail silently.
Another potential cause could be data validation rules on the HubSpot side. Some properties might have specific format requirements or value constraints that aren’t immediately apparent.
To troubleshoot, I’d suggest implementing detailed error logging for each batch request. This way, you can identify which specific properties or contacts are failing to update. Also, consider adding a small delay between batch requests to avoid hitting rate limits.
If the issue persists, reaching out to HubSpot support with specific examples of failing updates might be your best bet. They can provide insights into any backend issues or limitations that could be affecting your updates.
yo runningriver, had similar probs before. try checkin the response from each batch request - sometimes hubspot gives partial success. also, adding a timestamp to each update can force it to recognize changes. if nothin else works, maybe use single contact updates for tricky props. good luck man!
hey there runningriver, i’ve run into similar issues before. have u checked ur property permissions? sometimes certain props are locked or have weird access restrictions. also, double-check ur API key has full scopes. if that doesnt help, try breaking ur batch into smaller chunks or doing single updates to pinpoint the problem. good luck!
I’ve dealt with this exact problem before, and it can be super frustrating. One thing that helped me was to implement a retry mechanism for failed updates. Sometimes the API can be a bit flaky, and retrying after a short delay can often push the updates through.
Also, make sure you’re checking the response from the API for each batch. HubSpot sometimes returns partial success, where some contacts in the batch update and others don’t. You might need to parse the response and handle those partial successes separately.
Another trick I found useful was to add a timestamp property to each update. This forces HubSpot to recognize the update as new, even if other properties haven’t changed. It’s a bit of a hack, but it can help ensure all your updates go through.
If all else fails, you might want to consider using the single contact update endpoint for the problematic properties. It’s slower, but sometimes more reliable for tricky updates.