Instagram story GIF feature stopped working - need help troubleshooting

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1

I’m having trouble with the GIF sticker feature in my Instagram stories. When I try to add animated stickers from the built-in library, nothing appears or loads properly. This issue started happening recently and I’m not sure what’s causing it.

I’ve tried restarting the app and my phone but the problem persists. The search function seems to work but when I tap on any GIF option, it either doesn’t load or shows a blank space where the animation should be.

Has anyone else experienced this problem? I’m wondering if it’s a bug with the latest app update or if there’s something wrong with my account settings. Any suggestions on how to get the animated stickers working again would be really helpful.

2

It seems like you’ve encountered a common issue. In my experience, clearing the app’s cache usually resolves loading problems. For Android, navigate to Settings > Apps > Instagram > Storage and then select Clear Cache. If you’re using iOS, you would need to offload the app and reinstall it since iOS lacks a direct cache clearing option. A similar situation happened to me recently where GIFs would show up in search but wouldn’t load, and clearing the cache resolved it immediately.