Integrating chatbot data with Airtable: Twilio Studio challenge

Other Questions Airtable
1

Hey folks, I’m stuck with my chatbot project. I’m using Twilio Studio to build a bot and want to save user inputs to Airtable. I’m not a coder, so I followed a tutorial, but the Twilio function isn’t working right.

Here’s the code I tried:

function saveToAirtable(context, event, callback) {
  const userData = {
    username: event.username,
    userEmail: event.userEmail,
    timestamp: new Date().toISOString()
  };

  const AirtableLib = require('airtable');
  const myBase = new AirtableLib({apiKey: context.AIRTABLE_API_KEY}).base('myBaseId123');

  myBase('Users').create(userData, (error, entry) => {
    if (error) {
      console.log('Error:', error);
      return;
    }
    console.log('New entry ID:', entry.getId());
    callback(null, userData);
  });
}

exports.handler = saveToAirtable;

I tried testing with Postman, but got errors. I’m thinking maybe I should use the HTTP Request Widget in Twilio Studio Flow instead? My Airtable has columns for Id, username, userEmail, and timestamp.

Any tips on how to get this working? I’m pretty lost here. Thanks!

2

I’ve encountered similar issues when integrating Twilio Studio with external databases. From my experience, the HTTP Request Widget provides a more straightforward approach for non-developers. I found that adding this widget to the flow, setting the method to POST, and using the Airtable API endpoint resolved many of the challenges. Rather than dealing with custom code, formatting your data as JSON with the appropriate fields and including the API key in the headers simplified troubleshooting. It proved more reliable and easier to manage. Testing thoroughly and adding proper error handling further improved the process.

3

hey, i’ve had similar headaches w/ twilio. http request widget is def easier than custom code. just make sure ur api key is correct in the headers and format ur data as json. also, double check ur airtable base id and table name. might wanna test w/ postman first to make sure ur hitting the right endpoint. good luck!

4

Integrating Twilio Studio with Airtable does present challenges, and in my experience the HTTP Request Widget provided a simpler alternative. I found that switching to an HTTP POST method through the widget allowed me to directly target the Airtable API endpoint, bypassing some of the complexities of writing custom code. Using this method, you can send user input data as JSON and include your API key in the headers, which helped reduce unexpected errors.

While troubleshooting, I verified that the API endpoint and response handling were correct, and this approach ultimately streamlined the integration process.