Hey everyone! I’m working on a cool project and could use some input.
We’re trying to solve the problem of tracking conversations in shared Slack channels (you know, the ones used with external partners). Right now, it’s a bit of a blind spot in our CRM.
Here’s the deal:
We can log emails, calls, and texts in HubSpot easily
But Slack Connect chats? Not so much
Reps have to manually add them, which is a pain
So we’re building something to sync these chats automatically. Pretty neat, right?
Two quick questions for you all:
Is this something you struggle with too?
If so, would you be willing to check out our solution and give us some feedback?
Thanks a ton for any thoughts or advice you can share! It’d really help us out.
This is definitely a common pain point for many businesses using Slack Connect for external communication. We’ve struggled with similar issues in our organization. The manual logging of Slack conversations into CRM systems is time-consuming and often leads to incomplete data.
Your solution sounds promising. Automating the sync between Slack Connect and HubSpot could significantly improve efficiency and data accuracy. It’s crucial to consider privacy and data protection aspects, especially when dealing with external communications.
I’d be interested in learning more about how your solution handles sensitive information and maintains compliance with data regulations. If you’re looking for beta testers or feedback, I’d be happy to participate and provide insights from our team’s perspective. Feel free to reach out with more details about your implementation approach.
I can totally relate to this issue. We’ve been grappling with the same problem for months now. Our sales team is constantly in Slack Connect channels with clients, but getting that valuable conversation data into HubSpot has been a real challenge.
We tried implementing a manual process, but it was hit or miss. Some reps were diligent about logging, others… not so much. It led to incomplete data and missed opportunities.
Your automatic sync solution sounds promising. I’d be curious to know how you’re handling things like:
Filtering out non-essential chatter
Attributing messages to the right contacts/companies
Dealing with file sharing and attachments
If you’re still looking for beta testers, I’d be more than happy to give it a go. We could really use something like this to streamline our workflow and improve our data quality in HubSpot.
oh man, this is such a headache for us too! we’re always scrambling to update hubspot after slack convos. your solution sounds awesome. id definitely be down to check it out and give feedback. how are you handling privacy stuff tho? thats always tricky with external chats. hit me up with more details if u want testers!