Is connecting WhatsApp with HubSpot worth the investment?

Other Questions HubSpot
1

Hey everyone! I’m trying to figure out if setting up WhatsApp with HubSpot is actually beneficial for our business. We’re currently using Meta’s platforms like Facebook, Instagram, and WhatsApp to manage conversations with both existing clients and potential new customers. The goal is to streamline all our messaging into one place so we can handle everything more efficiently.

I’m curious about your experiences with this setup. Does it really make a difference in managing customer relationships? Are there any downsides I should know about before we commit to this integration?

Would love to hear what you think about this combination and whether it’s helped your workflow. Any insights would be super helpful!

2

We’ve had WhatsApp-HubSpot integration running for eight months now and it’s been a game changer for customer service. The biggest win? Everything shows up in one timeline. Someone messages us on WhatsApp and we instantly see their purchase history and past conversations from other channels. Response times dropped big time and customers don’t have to repeat themselves anymore. The automation works great too - we handle common questions automatically so our team can focus on the tricky stuff. Just heads up though, there’s a learning curve and you need your WhatsApp Business API set up right first or you’ll hit sync problems early on.