Hey everyone!
I’ve been trying to figure out how to show the latest comment from a Jira ticket in my search results. I want to add this as a column so I can see the most up-to-date status at a glance.
I’ve looked around and found some posts about it, but none of them quite hit the mark. I’m wondering if this is even doable without any add-ons. Has anyone managed to pull this off using just the built-in Jira features?
It would be super helpful for keeping track of ticket progress. Any tips or tricks would be awesome. Thanks!
hey isaac, i think it’s possible but tricky. you might need to use JQL or a custom field. have you tried the ‘Comments’ field in advanced search? it shows the last comment, but not always reliably. maybe check out some jira plugins too, they could help. good luck!
I’ve wrestled with this issue before, and it’s definitely a pain point in Jira. While there’s no built-in way to show the latest comment directly in search results, I’ve found a workaround that might help. We set up a custom field called ‘Latest Update’ and use Jira automation to populate it with the most recent comment whenever one is added. It’s not perfect - you need admin rights and it can be a bit finicky to set up - but it’s been a game-changer for our team’s visibility into ticket progress.
Another approach we’ve tried is using ScriptRunner (if your org allows add-ons) to create a custom JQL function that pulls the latest comment. It’s more technical but gives you more flexibility in how you display the information. Either way, it’ll take some effort to implement, but it’s worth it for the improved at-a-glance updates.
Unfortunately, displaying the most recent Jira comment directly in search results isn’t a standard feature. I’ve encountered this limitation myself. While you can use the ‘Comments’ field, it often shows truncated or outdated information. One workaround I’ve found effective is creating a custom field that gets updated with the latest comment via automation rules. This method requires some setup but provides a more reliable solution. Alternatively, consider exploring third-party apps from the Atlassian Marketplace that offer enhanced search capabilities. These might provide the functionality you’re looking for without extensive customization.