I’ve been wondering about the use of Jira in IT Ops and SysAdmin roles. It seems like overkill for our daily tasks.
From my experience, Jira doesn’t fit well with sysadmin work. We already have ticket systems that work great for tracking our tasks. But management loves those colorful Jira boards.
At my current job, we have to create a Jira card for every ServiceNow ticket. It’s just extra work with no real benefit. The standup meetings drag on forever because everyone has to talk about moving their cards.
Don’t get me wrong, Jira is awesome for dev teams. But for ops? Not so much.
What do you think? Am I missing something here? Has anyone found a good way to make Jira work for IT operations?
# Example of redundant process
def create_jira_card(servicenow_ticket):
jira_card = JiraCard()
jira_card.title = servicenow_ticket.title
jira_card.description = "See ServiceNow ticket"
jira_card.save()
return jira_card
Maybe I’m just ranting, but I’d love to hear other opinions on this!
i hear ya, jira can be a pain for ops. we use it at my job too and it feels like busywork sometimes. have you tried talking to mgmt about streamlining? maybe show them how much time is wasted on double-entry. could be worth a shot to get rid of the extra steps.
I’ve been in your shoes, and I can relate to the frustration. While Jira excels in development environments, its application in IT operations can be problematic. The redundancy you’ve described is a common issue.
However, there might be ways to leverage Jira’s strengths for ops. Consider automation—integrating ServiceNow with Jira could eliminate manual duplication. Additionally, customizing Jira boards specifically for ops workflows might provide management with the visibility they seek without burdening your team.
Ultimately, the key is to align tools with operational needs. If Jira isn’t adding value, it’s worth initiating a discussion about more suitable alternatives or process improvements. Efficiency should always be the primary goal in IT operations.
I’ve been on both sides of this fence, and I gotta say, Jira in ops can be a double-edged sword. At my last gig, we were drowning in Jira tickets for every little thing. It was a nightmare.
But then we got smart about it. We set up some Zapier integrations to auto-create Jira cards from our ticketing system. Saved us hours of manual work. And we tweaked our Jira workflow to match our actual process, not the other way around.
The key was getting buy-in from management to customize Jira for our needs. We showed them how much time we were wasting and proposed solutions. It took some trial and error, but we eventually found a sweet spot.
Now, I’m not saying Jira is perfect for ops, but with some creativity, it can work. Just don’t let it become a bureaucratic monster. Keep pushing back on unnecessary processes and focus on what actually improves your workflow.