Hey everyone,
I'm having trouble uploading .docx files to my cloud storage. It was working fine until yesterday, but now I'm getting a 400 error. Has anyone else run into this problem?
I haven't changed anything in my code for months, so I'm thinking it might be a server-side issue. Here's what I'm seeing in my debug log:
POST request to /upload/docs
Headers:
Auth: [redacted]
Content-Type: multipart/mixed
User-Agent: MyApp/1.0
Response:
Status: 400
Body: {"error": "InvalidDocumentFormat", "message": "Unable to process document. Please try again."}
Any ideas on what might be causing this or how to fix it? Thanks in advance for any help!
I’ve encountered a similar issue before, and it turned out to be related to file corruption. Have you tried creating a new Word document and uploading it to see if the problem persists? If the new file uploads successfully, it might indicate that your original documents have become corrupted somehow.
Another possibility is that the cloud storage provider has updated their API or made changes to their file acceptance criteria. It might be worth checking their developer documentation or status page for any recent updates or known issues.
If neither of these solves the problem, you could try clearing your browser cache and cookies, or testing the upload from a different device or network. Sometimes, connectivity issues can manifest as seemingly unrelated errors.
Lastly, if you’re using any third-party libraries or SDKs for the upload process, ensure they’re up to date. Outdated dependencies can sometimes cause unexpected behavior.
I’ve dealt with this exact issue recently. It turns out the cloud storage provider had silently updated their API, introducing stricter validation for document formats. The solution was to ensure all .docx files were saved in the latest Word format before uploading.
To fix this, try opening each problematic document in Word, then ‘Save As’ and choose ‘Word Document (.docx)’ from the file type dropdown. This re-saves the file in the most current format, which should pass the new validation checks.
If that doesn’t work, it might be worth reaching out to the cloud storage support team. They can often provide insight into recent changes or known issues that could be affecting your uploads. Don’t forget to include your debug log when contacting them – it’s invaluable for troubleshooting.