Jenkins Jira Plugin Not Generating Issues on Build Failure

Other Questions Jira
1

I installed the Jira integration for Jenkins and set up all the necessary post-build actions. However, when a build fails, no Jira issue is created as expected. The configuration and authentication settings appear to be correct, but an error occurs, preventing the issue from being logged. Below is an example of the error message encountered:

java.lang.IllegalStateException: Failed to process the event
    at com.example.jenkins.JiraConnector.openTicket(JiraConnector.java:123)
    at com.example.jenkins.JiraNotifier.triggerTicket(JiraNotifier.java:78)
    at com.example.jenkins.JiraNotifier.handleFailure(JiraNotifier.java:105)

Any insights on why this error might occur or how to resolve it would be highly appreciated. Please provide guidance on potential misconfigurations or plugin issues.

2

Recently, I encountered a similar issue while setting up Jenkins with Jira integration. What helped in my case was a closer look at the plugin version relative to our Jira instance’s API; updating to a more compatible version resolved unexpected errors during event processing. Increased logging to reveal network timeouts also flagged a misconfiguration in our credentials. I eventually tied it down to subtle discrepancies in settings that were not clearly documented. Rereading the integration docs and aligning configurations rigorously made the issue disappear in my environment.

3

During my troubleshooting experience with the Jenkins Jira plugin, I discovered that device-specific settings in the Jira instance sometimes conflict with default post-build actions in Jenkins. In my case, refining the API endpoint configuration and verifying that the user account had the necessary permission to post issues resolved the error. Adjusting the network settings and enabling additional logging helped me pinpoint that the issue was also associated with custom fields in Jira that were not properly synchronized with the Jenkins settings. Revisiting and aligning the configuration details across both platforms ultimately resolved the problem.

4

hey, i had a similer issue. re-check your project keys an creds; a tiny mismatche was causing the problem. updating and syncing settings worked for me. additional logging might expose the root cause.