Hey everyone, I’m having trouble updating a custom text field in Jira Cloud using Python. Here’s what’s going on:
I’ve got a script that’s supposed to update a custom field and add a comment to Jira issues. The weird thing is, the comment part works fine, but the field update doesn’t do anything. No errors, just… nothing happens.
Here’s a simplified version of what I’m trying:
def update_jira_issue(issue_id, field_value):
custom_field = 'customfield_12345'
update_data = {
'fields': {
custom_field: field_value
}
}
jira_connection.update_issue(issue_id, fields=update_data['fields'])
jira_connection.add_comment(issue_id, 'Auto-update: Field changed')
# Later in the code...
for issue in issues_to_update:
update_jira_issue(issue['id'], 'New Value')
The field I’m trying to update is just a simple text field that anyone can edit. I know the connection to Jira is working because the comments are being added successfully.
Has anyone run into this before? Any ideas on what might be going wrong or how to troubleshoot it? Thanks in advance for any help!
I encountered a similar issue when working with Jira Cloud’s API. One often overlooked aspect is the field type. If it’s a custom field, ensure you’re using the correct format for the value. For text fields, a string should suffice, but for other types like select lists or date fields, you might need to provide the value in a specific format.
Another thing to check is the API version you’re using. Jira Cloud periodically updates its API, and older versions might have different requirements or limitations. Make sure you’re using the most recent version compatible with your Python library.
Lastly, try using the Jira Cloud REST API directly (via requests library) instead of a wrapper. This can help isolate whether the issue is with the API itself or the Python library you’re using. It might provide more detailed error responses that could point to the root cause.
I faced a similar issue when trying to update a custom field in Jira Cloud using Python. It turned out that the problem often lies in subtle details. First, verify that the custom field ID you are using matches the correct API field name because the UI version can differ from what the API expects. It is also important to review the permissions for modifying that field, as you might have the ability to add comments but lack access for field updates. Additionally, consider using the update endpoint with the appropriate payload structure, ensuring that the field is updated using the proper syntax. Enabling debug logging often reveals the exact API call details, which can help determine if any validation rules or endpoint specifics are silently interfering with the update process.
yo lucask, had the same headache. check ur custom field ID is right - API might want something different than what u see. also, double-check ur permissions. sometimes u can comment but not edit fields. try using the update endpoint with the right payload structure. if all else fails, turn on debug logging to see whats really goin on with the API calls. good luck!