Hey everyone, I’m stuck with a frustrating problem. I’m trying to get a token from my company’s JIRA server, but I keep hitting a wall. Every time I make the request, I get a ‘401 Unauthorized’ error. Here’s what I’m doing:
Using this endpoint: [server-address]/jira/rest/auth/1/session
Setting up Basic Auth for Authorization
Adding ‘application/json’ as the content-type in the header
I’m using Postman to send these REST calls. Has anyone else run into this? Any ideas on what I might be doing wrong or what I should check? I’ve double-checked my credentials, but maybe there’s something else I’m missing. Any help would be awesome!
Alex, I encountered this issue recently. Have you verified your JIRA server’s authentication settings? Some organizations enforce two-factor authentication or IP restrictions for API access. It’s worth checking with your IT department about any specific security policies in place.
Another possibility is that your user account might lack the necessary permissions for API access. You could try creating a dedicated API user with the required roles and permissions.
If all else fails, consider using a Personal Access Token instead of Basic Auth. These are often more reliable for API interactions. You can generate one in your JIRA account settings under ‘Security’ or ‘API tokens’.
Let us know if any of these suggestions help resolve the issue.
I’ve dealt with this exact problem before, and it can be incredibly frustrating. One thing that solved it for me was checking the JIRA server’s SSL certificate. If it’s self-signed or expired, Postman might be rejecting the connection even before authentication happens.
Try disabling SSL certificate verification in Postman settings and see if that helps. If it does, you’ll need to address the certificate issue properly for a long-term fix.
Another possibility is that your JIRA server might be using a custom authentication plugin or SSO solution. In that case, the standard authentication endpoint might not work as expected. You might need to consult your JIRA admin or check the server’s documentation for any custom authentication processes.
Lastly, double-check that you’re using the correct username format. Some JIRA setups require your email address instead of your username for API authentication. It’s a small detail, but it tripped me up for hours once.
hey alex, i had similar issues. check if ur account has API access enabled. also, make sure u’re using the correct server address - sometimes it’s not just the base URL. if those don’t work, try regenerating ur API token. hope this helps!