I’m struggling to keep our Jira board organized. We’ve got a small dev team handling projects for over 20 different clients. It’s getting messy fast!
Our main issues:
Hard to track progress for each client
Constant requests from sales about ticket status
Devs forgetting to update ticket statuses
We’re using a Kanban board on Jira Cloud. Our workflow is basic: To Do, In Progress, Review, Done. We’ve got Bitbucket linked up and Discord notifications for PRs.
I’m thinking we need to add a client field, maybe use components or swimlanes. Automation to remind devs about stale tickets could help too.
Has anyone dealt with this before? What worked for you? Any tips on organizing multi-client projects in Jira? I’d love to hear your experiences and avoid common pitfalls.
I’ve been in your shoes, and it’s definitely a challenge. One thing that really helped us was creating a separate project for each client within Jira. This allowed us to maintain distinct workflows and priorities for each client while still being able to view all projects on a single board using the ‘Filter’ feature.
We also implemented a tagging system for urgent requests, which helped our team prioritize tasks across multiple clients. For keeping devs accountable, we set up daily stand-ups where each team member briefly discussed their progress and any blockers.
Another game-changer was using Jira’s API to create a custom dashboard for our sales team. This gave them real-time updates on ticket statuses without constantly pinging the dev team.
It takes some time to set up, but once you have a system in place, managing multiple clients becomes much more manageable. Just be prepared for some trial and error as you find what works best for your team’s specific needs.
Having managed multiple clients on Jira boards, I can attest that a combination of strategies is key. Implementing a custom field for client names is crucial for filtering and reporting. Utilize JQL filters to create client-specific dashboards, providing a quick overview for sales inquiries. Consider adopting epics to group related tasks per client, enhancing visibility of project progress. For developer accountability, we found success in setting up automated reminders for tickets inactive for over 48 hours. Additionally, regular sprint reviews focused on client-specific achievements helped maintain clarity across the team. While these methods require initial setup time, they significantly streamline operations in the long run.
hey there! we faced similar issues. what worked for us was adding a custom client field and using swimlanes. also, we set up automation to ping devs for updates on stale tickets. it’s not perfect, but definitely helps keep things organized. good luck!