Hi all, I’m planning a migration from Jira Service Management to Halo ITSM. Any experiences? I’m curious about configuration challenges. Please share your thoughts.
Having gone through a similar migration recently, I can offer some insights. The biggest challenge we faced was mapping custom fields between Jira and Halo. It’s crucial to thoroughly audit your existing Jira setup and plan how each field will translate to Halo’s structure. Workflow transitions also required careful consideration.
Data migration took longer than expected, especially for attachments and historical comments. We ended up using a phased approach, moving recent tickets first and gradually importing older data.
User training was another significant aspect. While Halo’s interface is intuitive, staff accustomed to Jira needed time to adjust. We created custom documentation and ran multiple training sessions to smooth the transition.
Overall, the migration improved our ITSM processes, but it required meticulous planning and execution. Allow ample time for testing and validation before full cutover.
I’ve been through this migration myself, and it’s definitely a journey. One thing that caught us off guard was the difference in reporting capabilities. Halo ITSM has some great out-of-the-box reports, but we had to rebuild several custom reports we relied on in Jira. It took some time to get everything just right.
Another hurdle was integrating Halo with our existing tools. We had a bunch of automations set up in Jira that we had to reconfigure. It wasn’t impossible, but it did require some creative thinking and collaboration with Halo’s support team.
On the plus side, we found Halo’s knowledge base functionality to be far superior to Jira’s. It really improved our self-service capabilities once we got it set up properly.
My advice? Don’t underestimate the time needed for testing and tweaking post-migration. It’s an ongoing process, but ultimately worth it for the improved ITSM capabilities.
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hey alex, switched jira to halo last year. biggest pain was mapping custom fields. workflows seem different – reconfiguring takes time. data migration moves slow but works in the end. don’t skimp on user training. good luck with it!