We’ve been loyal Miro customers for several years with about 30 paid users and some internal team members as guests who only view boards. This setup worked perfectly and seemed totally normal.
Last month Miro contacted us claiming we’re violating their terms by having internal guests, even though we’ve operated this way forever. They said we need to either kick out all guests (which breaks our workflow), buy full licenses for everyone (expensive), or upgrade to their premium tier.
What bugs me is they didn’t say “hey we’re updating our policy” - they acted like we were always breaking rules. Feels like a sneaky way to push expensive upgrades.
We’re switching to FigJam because of this. Has anyone else dealt with Miro pulling similar moves recently? Wondering if this is happening to other companies too.
Same thing happened to us two months ago, though slightly different setup. We had 25 paid licenses plus about a dozen design team guests who’d jump in occasionally to check boards and give feedback. Totally blindsided us - their sales rep never said a word about restrictions when we signed up. What really pissed me off was them acting like we were gaming their system. The guest feature literally seemed built for exactly what we were doing. Their upgrade quote was insane for basically read-only access. We ditched them and moved most of our collaborative stuff to Conceptboard. Learning curve, but at least their pricing’s upfront from day one.
ugh, i feel ya! they did the same thing to us not long ago. had to clean house on our guests too, it was such a pain. just seems they’re looking to cash in on unsuspecting users. collaboration really took a hit after that.
i totally get ya, they did the same to us last year! we had 20 guests, and suddenly it was either buy them licenses or upgrade. no warning at all! we moved to trello and never looked back. feels like they’re sneaking in these changes.
Same thing happened to us six weeks ago. We had 15 paid seats and about 20 internal guests who just needed read access for project reviews. Out of nowhere, we get this email screaming about policy violations and demanding we fix it immediately. What pissed me off was the timing - they waited until we were knee-deep in their platform before hitting us with this. Would’ve tripled our monthly costs to upgrade everyone. We ditched most of our stuff for Lucidspark instead of FigJam. Migration sucked but saved us a ton of money. Their guest policy actually makes sense for internal teams.
Same thing happened to us three months ago with our engineering team. We had 22 paid accounts and 15 internal guests from product management who just needed board access for sprint reviews. The enforcement hit us from nowhere - no warning, no grandfathering for existing customers. What pissed me off most was them calling it a ‘compliance issue’ instead of owning up to changing their business model. The math was ridiculous since our guests only touched boards twice a month. We moved most collaborative work to Notion - their guest permissions actually make sense. Rough transition, but honestly their approach felt predatory considering how embedded our workflow was. They’re clearly betting on friction to stop people from switching.
Same thing happened to us 4 months ago with our marketing team. Had 18 paid users plus 12 leadership guests who needed to check campaign boards for approvals. Got hit with an enforcement email out of nowhere saying we violated terms that weren’t even clear. Here’s the kicker - their customer success rep told us to set up guests exactly like this during onboarding 2 years ago. When I brought this up, they just said “policies change.” We had 30 days to fix it or they’d suspend our account. Managed to get 3 months and moved everything to Whimsical. Way more transparent guest model and cleaner interface. Pretty sure Miro’s targeting established customers who can’t easily bail.
This Miro mess is exactly why I ditched SaaS platforms for critical workflows. They change rules whenever they want more cash.
I built something better with Latenode that fixed this for our team. Instead of fighting guest limits, I automated board sharing. Someone needs access? Latenode creates temp viewing links, sends them through email or Slack, and tracks who saw what.
Best part - I connected it to our project management system. Project status changes? Stakeholders get updated board snapshots without needing platform access. No guest limits, no surprise policy changes.
Took 3 hours to set up. Now we control our collaboration instead of getting held hostage by pricing changes.