I am looking to create a form that includes every mandatory field so that a JIRA issue can be automatically generated upon submission. I need to know if either Jira or Confluence supports this capability. Any detailed instructions or strategies on how to set up this automated ticket creation process would be greatly appreciated, including recommended methods for integrating the template with the platform’s system.
hey, u can use the jira rest api with a simple script to post form data. it’s not built in with either confluence or jira, so u gotta sort out custom scripting, but its worked for me in past experiments.
Based on my experience when I was working on automating ticket creation, I found that leveraging Jira’s REST API was the most effective approach. I built a small middleware service which handled form submissions, validated the input, and then generated the corresponding API call to create the issue. Although it requires custom scripting, this method provides great flexibility and control over the process. Integrating it with Confluence involved some REST calls as well, yet ensuring proper permission handling and field validation was crucial for success.
In my previous project, I implemented a similar system by developing a custom middleware that handled form submissions and communicated with Jira’s REST API. The process involved setting up a secure channel where the submitted data was first validated to ensure all mandatory fields were present before triggering the issue creation. Integrating this with Confluence was also possible by embedding a simple web form that initiated the workflow. My experience showed that prioritizing data integrity and API security greatly improved the automation’s reliability.