I’m having trouble getting the Salesforce integration to work with Gravity Forms on my WordPress site. The connection seems to be established correctly - I can connect to Salesforce and I see the OAuth application showing up in the user records. When I try to create a feed, the Login History shows successful activity on the Salesforce side.
However, no data is actually being sent from WordPress to Salesforce. The forms submit normally but nothing appears in Salesforce records. I’m pretty new to WordPress so I might be missing something obvious.
I’m using the official Gravity Forms Salesforce add-on. The setup process seemed simple enough but clearly something isn’t configured right. Has anyone else run into this issue? I’m wondering if I should try a different integration method or if there’s a common fix I’m overlooking.
I’ve seen this exact scenario play out so many times. OAuth handshake works but zero data flows through.
Most likely culprit? Your Salesforce org has background processes killing the records. Look for processes or flows that run on record creation. They might be failing validation checks that don’t show up in your WordPress logs.
Also check if you’re dealing with record types. If your Salesforce object uses record types, you need to specify which one in your feed mapping. Without it, Salesforce just drops the data silently.
One thing that helped me debug similar issues - create a test lead manually in Salesforce with the exact same data your form’s trying to send. If that fails, you know it’s a Salesforce configuration problem, not the integration.
Here’s a solid walkthrough that covers the field mapping setup in detail:
The guy covers some edge cases that trip people up with required fields and validation rules.
If you’re still stuck after checking all this, try switching your Salesforce object to something simple like a custom object with minimal required fields. That’ll tell you if it’s your specific lead/contact setup causing issues.
Been through this nightmare more times than I want to remember. Silent failures are the worst with API integrations.
Beyond the field mapping stuff already mentioned, here’s what usually breaks things: Salesforce has sneaky validation rules that kill imports without obvious errors. Your required fields might be mapped perfectly, but custom validation rules or workflow triggers are still rejecting everything.
Check your form’s conditional logic too. Half the time the feed conditions are wrong so they never trigger.
Honestly though, I stopped fighting with plugin compatibility issues. Now I just use a webhook from Gravity Forms to send data to an automation platform. Way easier to handle Salesforce formatting, errors, and retries properly.
You get actual visibility into what’s happening and can add data transformation or multiple destinations later. No more worrying about plugin updates breaking everything.
Latenode makes this dead simple with webhook triggers and Salesforce connectors. Proper error logs and you can test each step.
Had the exact same thing happen about six months back - auth worked fine but no data came through. Mine was a timing issue with the feed setup. The Salesforce add-on sometimes builds feeds before all your form fields are actually registered, especially on complex forms. Delete your current feed and rebuild it from scratch. Make sure your form’s completely saved and published first. When you’re setting up the new feed, double-check you’ve got the right Salesforce object selected and that the field dropdowns are actually showing your form fields. Another thing to watch for - duplicate rules in Salesforce. Your connection’s working but Salesforce quietly blocks duplicate entries based on email or other unique fields. Check your duplicate management settings. Also make sure your form entries are actually completing. Sometimes JavaScript errors kill the feed even though the form looks like it submitted fine. Check your browser console for errors.
This sounds like a field mapping issue I just dealt with on a client site. Your OAuth connection works fine, but the actual data transfer depends on how you’ve set up the feed mappings between your form fields and Salesforce objects. Check if you’ve mapped all required fields in Salesforce - sometimes there are mandatory fields that aren’t obvious but will make the whole record creation fail silently. Also make sure your Salesforce user has permissions to create records for whatever object type you’re targeting. I’d enable debug logging in Gravity Forms and check the entries list for any error messages on the form submissions. One more thing - verify you’re hitting the right Salesforce environment. Make sure you’re not accidentally connected to sandbox when you expect production data or the other way around.
