Hey everyone,
I’m curious about your experiences with HubSpot as your company grows. We’ve been using it for a while now, but as we’re getting bigger, we’re starting to hit some snags.
What kind of problems have you run into when scaling up your business while using HubSpot? Have you found any good ways to deal with these issues?
I’m particularly interested in hearing about:
- Data management challenges
- Integration hiccups with other tools
- Performance slowdowns
- Pricing concerns as you add more users
Any insights or tips would be super helpful. Thanks in advance for sharing your experiences!
We’ve been through the scaling pains with HubSpot too. One major issue we faced was the API rate limits. As our automation needs grew, we kept hitting these limits, causing delays in data syncing and workflow triggers. We solved this by implementing a queuing system for our API calls and spreading them out over time.
Another challenge was the lack of granular permissions. With more team members, we needed finer control over who could access what. We ended up creating multiple smaller portals for different departments and using HubSpot’s ‘parent-child’ account structure. It’s not perfect, but it helped.
Performance-wise, we noticed slowdowns with large lists and complex workflows. We had to optimize by breaking down big lists into smaller, more targeted ones and simplifying our automation logic. It took some work, but it made a big difference in system responsiveness.
Don’t forget about training as you scale. We found that as we added features and customizations, keeping everyone up to speed became crucial. Regular training sessions and internal documentation helped a lot.
One major scaling issue we encountered with HubSpot was the limitation on custom properties. As our business grew more complex, we needed more fields to capture specific data points, but we quickly hit the cap. To work around this, we implemented a strategy of using fewer, more versatile properties with structured data stored as JSON. This allowed us to maintain flexibility without exceeding limits.
Performance also became a concern, particularly with large-scale email campaigns. We found that segmenting our contact database and staggering sends helped alleviate server load and improved deliverability. Additionally, we invested in a third-party data cleansing tool to maintain data quality, which significantly reduced duplicates and improved overall CRM performance.
Regarding pricing, we negotiated a custom enterprise plan that better fit our scaling needs. It’s worth reaching out to their sales team to discuss options as you grow.
yo, we hit similar probs. integrations were a headache, specially with our custom CRM. had to build a middleware to smooth things out. also, HubSpot’s analytics couldnt keep up as we grew. ended up using tableau for deeper insights. btw, their support was decent when we got stuck.
we hit a wall with data management when we grew past 100k contacts. HubSpot started lagging bad. had to clean up duplicate records n use more targeted lists. also, the pricing jump for extra users was rough. we ended up limiting access to save $$. integrations were mostly ok tho.
As our company expanded, we encountered significant challenges with HubSpot’s reporting capabilities. The system struggled to handle complex, multi-dimensional reports for our growing dataset. We mitigated this by implementing a data warehouse solution and using BI tools for advanced analytics. This approach allowed us to maintain HubSpot for day-to-day operations while offloading heavy reporting tasks. Additionally, we found that regular data audits and cleanup became crucial to maintain system performance. It’s worth noting that HubSpot’s API limits became a bottleneck for some of our custom integrations, requiring us to optimize our data sync processes carefully.