Seeking advice on Jira usability issues for our Product Team

Other Questions Jira
1

Hey folks,

Our dev team’s really struggling with Jira. I’m the Scrum Master, and I’m trying to help our POs and BAs who are getting pretty frustrated.

We’re stuck on an old version (9.6.10) and it’s causing some headaches:

  • Copying and pasting from other apps messes up the formatting
  • Sometimes work doesn’t save properly and reverts to old versions
  • Occasional outages lead to lost work

It’s just not smooth to use for writing stories and epics.

Has anyone here used a newer version? Are these issues fixed? I’m hoping to make a case for an upgrade, but I need some solid info.

Any insights would be super helpful. Thanks!

2

I can relate to your frustration with Jira usability issues. In my experience, upgrading to a newer version can indeed address many of these problems. We recently moved to version 9.9, and the improvement in stability and functionality was significant. The text editor became more reliable, with better formatting retention when copying from external sources. Auto-save functionality was enhanced, reducing instances of lost work. While occasional outages still occurred, they were less frequent and had minimal impact on productivity. If possible, I’d recommend pushing for an upgrade, as it could substantially improve your team’s workflow and reduce frustration levels. Consider collecting specific examples of current issues to strengthen your case for upgrading.

3

hey pete, ive used jira 9.8 at my last gig. it was way better than what youre describing. copy/paste worked fine, autosave was reliable. still had some outages tho. def worth pushing for an upgrade if u can. good luck mate!