I’m facing an issue with my Shopify app where it successfully processes orders that come from customers using email addresses. However, when customers only provide their phone number during checkout, these orders are not being captured at all. This creates a problem for my order tracking and inventory management because I end up missing these orders entirely.
It seems like the app relies on the email field and disregards the whole order if it’s not filled out. Has anyone experienced this issue? I’m curious if there’s a way to adjust the webhook or API configurations to also process orders made with just a phone number. I want to ensure that my app captures every order, no matter the contact method used.
check your order processin logic - u might be filtering out orders that dont have emails. i had the same issue since my code assumed every customer has an email prop. if its missing, things break silently. log your webhook data to see if those phone-only orders hit your endpoint but get dropped.
It’s probably your order data parsing, not the webhook setup. When orders come in with just phone numbers, the customer object changes - the email field becomes null or undefined instead of an empty string. Apps break when they try to access customer.email without checking if it exists first. Had the same problem with a fulfillment app I built. I fixed it by adding fallback logic - when there’s no email, I use the phone number as the main identifier instead. You’ll need to update your database schema too since some customer records won’t have email addresses. Place a test order with just a phone number and check your server logs to see exactly where it’s failing.
This happens because your app breaks when it hits orders without email data. Instead of debugging webhook handlers and rewriting validation code, just automate the entire order processing flow.
I’ve seen this exact scenario dozens of times. Set up proper automation that handles all order types from the start. Create workflows that automatically process orders whether they have email, phone, or both.
The automation routes phone-only orders differently, sends SMS instead of emails, and still updates your inventory system perfectly. Set up conditional logic that fills missing data or applies different processing rules based on available contact info.
You’ll never miss orders again, and won’t worry about maintaining complex validation code that breaks every time Shopify changes something. The automation adapts and keeps working.
Check out Latenode for building these robust order processing workflows: https://latenode.com
Had this same headache on multiple client projects. Your validation code and webhooks aren’t the problem - you’re manually handling edge cases when you should automate the whole order flow.
Stop patching your app every time Shopify tweaks customer data. Build automation that processes orders no matter what contact info you get. It detects available customer data and routes orders down the right path.
Order with just a phone number? Automation creates the customer record using phone as the main ID, sends SMS instead of email, and updates inventory perfectly. No more missing orders or broken validation.
Set up conditional workflows for any customer data combo - email only, phone only, both. The automation adapts to whatever Shopify sends without breaking your existing setup.
This beats constantly debugging webhook handlers when customer data structures change. Build once, handles everything automatically.
Yeah, this trips up tons of developers. Shopify lets customers check out with just a phone number, but most apps expect everyone to have an email. I hit this same issue building an order management system. Turns out my error handling was garbage - orders without emails would crash the app, but I wasn’t logging anything so I had no clue what was breaking. The webhooks were coming through fine, but my processing code was just dropping them. Here’s what fixed it: First, I added proper error logging so I could actually see what was happening. Then I rewrote the customer handling to use phone numbers as the main ID when there’s no email. Make sure your database doesn’t require emails and your notifications can fall back to SMS. Also double-check that your webhook isn’t filtering out orders based on missing customer data.
Had the same issue last year with a custom app. Turned out my webhook payload validation was the problem. Most apps expect email to be required since it’s so common, but Shopify actually lets orders go through with just phone numbers instead. Check if your webhook handler has email validation that’s rejecting entire orders. I had a function validating email format on every order - it’d fail silently when the email field was empty or null. Fixed it by allowing orders with either email or phone, and the missing orders started showing up. Also double-check your Shopify webhook settings in admin to make sure you’re subscribed to all order events, not just filtered ones based on complete customer data.
sounds like your apps got a conditional check thats filtering things out. shopify sends the webhook data no matter what, but uve probably got an if/else statement that only processes orders with emails. try console.logging the raw webhook payload - i bet those phone-only orders are hitting your endpoint just fine, theyre just getting dropped somewhere in your validation logic.