Issue Summary: Despite the bot successfully processing the pre-checkout query and returning a positive response, the payment window still shows a BOT_PRECHECKOUT_TIMEOUT error with tests from Sberbank and Yukassa. Could this problem be on my end?
hey, i had a similar issue before, its often a slight delay with the webhook. double-check your token config and try increasing the timeout. sometimes it’s just a server hiccup, mayb it’ll work after a couple of retries.
In my experience dealing with BOT_PRECHECKOUT_TIMEOUT issues, I found that a closer inspection of the payment credentials and server time settings helped resolve the problem. There could be a slight mismatch between expected and actual response times which may cause the error even when the pre-checkout query is confirmed correctly. I recommend verifying that the payment processor configuration completely aligns with the bot requirements. Account for any minor delays by reviewing the transaction time intervals on both your server and the payment gateway.
In my experience with similar issues, I discovered that the problem might not be entirely on the bot side. It seems that slight delays in the payment gateway’s response can trigger the BOT_PRECHECKOUT_TIMEOUT, even though the webhook processes everything correctly. I ended up increasing my server side logging to capture the precise moment of the handshake between the bot and the payment system. This approach allowed me to pinpoint timing discrepancies in the transaction lifecycle. I recommend reviewing the server logs closely during payment tests to ensure both the payment gateway and webhook are perfectly synchronized.
hey, i had this hiccup once too. it turned out my api keys were slightly off. try re-checking your webhook config and maybe reset your payment test mode. sometimes even a tiny sync problem can throw this error.
Through my experience, I noticed that even when the pre-checkout query is processed correctly, network lag or intermittent miscommunication between the webhook and the payment gateway can contribute to the BOT_PRECHECKOUT_TIMEOUT error. In one case, I found that slight discrepancies in SSL verification parameters led to unexpected delays. Enhancing the monitoring process and increasing logging detail helped me pinpoint the exact moment of delay. It is beneficial to examine the entire transaction lifecycle and verify that your server’s response times and configurations are optimal, as even small mismatches can result in such errors.