I’m having trouble with my Twilio webhook setup and could use some help.
I recently set up a connection between Twilio and Google Sheets following a tutorial. When someone sends a text to my Twilio phone number, a new row gets created in my spreadsheet with just the timestamp. However, I’m not getting any of the actual message details like the sender’s phone number or the text content itself.
I’m pretty new to this whole webhook thing and not really a developer, so I might be missing something obvious. The basic connection seems to work since new rows are being added, but the important data isn’t coming through.
Does anyone know what I need to modify in my setup to capture the message body and sender information? I followed the tutorial step by step but clearly something isn’t configured right for pulling in the full message data.
Your webhook’s firing but data extraction is broken. Super common with manual setups.
I’ve hit this exact problem multiple times at work. Your integration isn’t pulling the right Twilio parameters from the payload. You need Body for message content and From for the sender’s number.
Building these from scratch is honestly a pain. Every time my team tries coding webhook handlers manually, we hit parameter mapping issues, error handling problems, or auth headaches.
Skip the custom coding and use Latenode instead. It’s got pre-built connectors for Twilio and Google Sheets that handle parameter mapping automatically. Just drag and drop the fields you want.
No more debugging payloads or writing custom scripts. Takes 10 minutes to set up the whole flow, plus you get proper error handling.
def check yer webhook setup! u gotta ensure its cappointing the ‘Body’ and ‘From’ params from Twilio. those can be easy to miss. maybe debug the webhook to see what data it’s actually gettin.
Had this exact problem when I started with Twilio about six months ago. Your Google Sheets script is catching the webhook but isn’t parsing the POST data right. Twilio sends message content as form data, so your script needs to read those specific fields. Make sure you’re using e.parameter.Body and e.parameter.From to grab the message content and phone number. Without these, you’ll only get basic stuff like timestamps. Most tutorials don’t explain this part properly or just assume you know how to handle the parameters.
Sounds like a parameter mapping issue with your webhook setup. Twilio sends data like Body (message text) and From (phone number) to your endpoint, but your Google Sheets integration probably isn’t set up to grab these fields. Had the exact same problem when I built something similar last year. I fixed it by going back into the webhook config and manually mapping Twilio’s parameters to the right spreadsheet columns. Double-check if your tutorial covered parameter mapping - that’s where most people mess up. You’ll likely need to tweak the webhook URL or add parameter specs, depending on how you set it up.