Trouble updating sender info in Hubspot Email API

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1 
{
  "details": {
    "timestamp": "Email_Send_Time",
    "owner": "12345678",
    "direction": "OUTGOING_EMAIL",
    "subject": "Email_Topic",
    "content": "Message_Body"
  },
  "links": [
    {
      "target": {
        "identifier": "unique_id"
      },
      "categories": [
        {
          "group": "CUSTOM_DEFINED",
          "typeCode": 567
        }
      ]
    }
  ],
  "email_meta": {
    "sender": {
      "address": "[email protected]",
      "name": "Jane"
    }
  }
}

I’m trying to log an email using the Hubspot API’s email creation endpoint. Most of it works fine but I can’t get the “From” name and email address to update. Any ideas what I might be doing wrong? I’ve double-checked the documentation but can’t figure out why these fields aren’t being set correctly.

2

I’ve encountered this issue before when working with the Hubspot Email API. The problem likely stems from how you’re structuring the sender information. Instead of ‘email_meta’, try using ‘metadata’, and replace ‘sender’ with ‘from’. The correct structure should look like this:

"metadata": {
  "from": {
    "email": "[email protected]",
    "firstName": "Jane"
  }
}

Also, ensure you’re using the latest version of the API, as older versions might have different field requirements. If these changes don’t resolve the issue, I’d recommend reviewing your API permissions and possibly reaching out to Hubspot’s developer support for further assistance.

3

yo, had this issue too. try using ‘metadata’ instead of ‘email_meta’ and ‘from’ instead of ‘sender’. also, make sure ur using the right api version and ur permissions are set up correctly. if that doesnt work, maybe try the engagements endpoint instead? it’s usually more reliable for custom sender stuff.

4

As someone who’s worked extensively with Hubspot’s API, I can tell you that sender info can be tricky. Have you tried using the ‘engagements’ endpoint instead of the email creation one? It’s generally more reliable for logging emails with custom sender details.

Also, make sure you’re using the correct Content-Type header (application/json) in your request. I’ve seen cases where incorrect headers caused similar issues.

If all else fails, try breaking down your request into smaller chunks and sending them separately. Sometimes, complex JSON structures can cause unexpected behavior in the API.

Lastly, don’t forget to check your account’s sending domains. If the sender’s email domain isn’t verified in your Hubspot account, it might silently fail to update. Hope this helps!

5

hey there, had similar issues b4. try changing ‘email_meta’ to ‘metadata’ and ‘sender’ to ‘from’. also double check ur API key has right permissions. if that dont work, mayb try hitting up hubspot support - they’re usually pretty helpful w/ these kinda things. good luck!

6

I’ve dealt with this issue in my Hubspot integrations. One thing to check is the API version you’re using - older versions might not support the ‘email_meta’ structure you’re trying to use. Also, ensure your API key has the necessary scopes for email operations.

Another potential fix: try nesting the sender info directly under the main JSON object, like this:

{
  "from": {
    "email": "[email protected]",
    "name": "Jane"
  },
  "details": {
    // ... other fields
  }
}

If that doesn’t work, consider using the ‘engagements’ endpoint as it often provides more flexibility for custom email metadata. Remember to thoroughly test in a sandbox environment before pushing to production.