Overview
GitLab-Jira linking works, but only the ‘Close’ transition executes successfully. Other transitions like ‘In Progress’ fail. Is there any extra setup needed?
The issue I encountered was due to configuration discrepancies between GitLab and Jira workflows. I discovered that custom transitions must precisely match the conditions and identifiers in both systems. In my case, even though the integration was partially functional, the settings for transitions like ‘In Progress’ were not fully mapped or authenticated under the current workflow rules. It was important to review the mapping configuration and permissions on Jira. Thorough testing on a sandbox environment helped isolate the problem, and adjusting the mapping eventually resolved the issue.
Based on my own experience working on a similar integration, I found that the problem with custom transitions often arises due to subtle differences in how workflow rules are interpreted between GitLab and Jira. For instance, I had an issue where transitions other than ‘Close’ were not mapping correctly because the identifiers in Jira were case sensitive and required explicit acknowledgment in the integration settings. After thorough investigation, I reconfigured the mappings on the Jira side to exactly match the labels and ensured that the appropriate triggers were enabled. Reviewing the Jira logs also provided device information that proved invaluable in isolating the issue.
hey, i had a similar issue. fixed it by rechecking the naming on jira. seems a mismatch in device even a small character error stopped inprogress transitions. check and tweak your mappings.
In my experience with GitLab-Jira integration, custom transitions can sometimes fail due to subtle mismatches in workflow configurations. I encountered a similar issue where the ‘In Progress’ transition wasn’t executing properly, and after thorough review, I discovered that even slight differences in the naming conventions between GitLab and Jira could cause the problem. Revisiting the permissions and ensuring that identifiers are exactly aligned resolved the issue. It is essential to verify every detail in the mapping configuration, as even minor deviations can prevent custom transitions from being triggered.
In my case, I faced a similar problem where only the ‘Close’ transition worked as expected. I eventually discovered that the root cause lay in an overlooked aspect of the Jira workflow configuration. Even though both systems were loosely communicating, the precise matching of transition names and conditional logic in Jira required a detailed audit. I had to reexamine my workflow permissions and make sure that all custom transitions had corresponding definitions that allowed external triggers from GitLab. Adding comprehensive logging helped identify minor details that were previously missed.