Hey everyone, I’m having some trouble with Mailgun’s SMTP service. I’ve set it up to receive emails at [email protected]. I’ve done all the DNS setup and Mailgun says it sees the changes. But I can’t find where these emails are actually going.
I’ve looked all over the Mailgun dashboard and can’t find them. The logs show the messages are ‘accepted’ but there’s no ‘delivered’ log. I even tried making a [email protected] account on my host and resending the validation code, but nothing came through.
Has anyone else run into this? Any ideas on where these emails might be hiding or what I might be doing wrong? I’m kind of stuck here and could really use some help. Thanks!
hey there, i’ve had similar issues before. have u checked ur spam folder? sometimes those emails end up there. also, double-check ur MX records - even a small typo can mess things up. if that doesn’t work, try contacting mailgun support. they’re usually pretty helpful with this kinda stuff. good luck!
I encountered a similar issue recently. One thing to check is your Mailgun routes configuration. Make sure you have a catch-all route set up correctly to handle incoming emails. Also, verify that your domain is fully verified in Mailgun’s settings. If everything looks good there, try using Mailgun’s API to manually fetch stored messages - sometimes they’re received but not visible in the dashboard. If you’re still stuck, enabling detailed logging and reviewing the full SMTP conversation can provide valuable clues. Hope this helps you troubleshoot further.
I’ve been using Mailgun for a while now, and I’ve run into this exact problem before:
First, double-check your Receiving DNS records. Sometimes, even if Mailgun says they see the changes, there might be a propagation delay. Give it 24-48 hours if you’ve just set it up.
Next, make sure you’re looking in the right place. Mailgun doesn’t store received emails in the dashboard by default. You need to set up storage or forwarding. I’d recommend setting up a route to forward emails to your personal email address for testing.
If that doesn’t work, check your Mailgun logs carefully. Look for any error messages or rejection notices. Sometimes, the problem is on the sender’s end, not yours.
Lastly, if all else fails, try setting up a test domain on Mailgun and see if you can receive emails there. This can help isolate whether it’s a configuration issue or something specific to your domain.
Hope this helps! Let us know if you figure it out.