I recently found out that Twitch has shifted their support staff to Egypt. Has anyone else noticed this change when reaching out to customer service? I’m interested in knowing how this might impact response times and the quality of support for users in various regions.
Last week, I contacted them regarding a streaming problem, and the representative mentioned that they are now in Egypt. The assistance I received was still effective, but I’m curious if this is part of a broader reorganization by Twitch.
Does anyone know when this change took place and how it affects support availability across different time zones? I often stream late at night in the US and want to ensure I can get help whenever necessary.
Had my first interaction with the Egyptian support team just last month during a DMCA dispute and was genuinely impressed with how thorough they were. The representative walked me through the entire appeals process step by step, which was more detailed than previous experiences I’d had with Twitch support. Response time was actually faster than expected - got back to me within 6 hours on a weekday. The main adjustment I had to make was being more specific in my initial ticket since there seemed to be less back-and-forth clarification compared to before. For technical streaming issues, they’ve been solid, though I did notice they sometimes need to escalate hardware-specific problems to other teams. The time zone situation works well if you submit tickets in the evening US time since they’re starting their workday.
This transition happened gradually over the past few months from what I can tell. I had support interactions in both January and March, and the difference was noticeable. The Egyptian team definitely knows their stuff technically, but there’s been a slight shift in how they handle certain policy-related questions. They tend to be more thorough with documentation requests, which can be frustrating when you need quick resolution. The time zone difference has been a mixed bag for me as a west coast streamer - sometimes I get faster responses during their business hours, other times I’m waiting longer than usual. One thing I’ve noticed is they seem to have better availability on weekends compared to the previous setup, which is actually helpful for creators who run into issues during peak streaming times.
I encountered this change about three months ago when dealing with a monetization issue. The Egyptian support team handled my case professionally, though I did notice they operate on different hours which actually worked in my favor as an east coast streamer. The response time was roughly the same as before, maybe slightly longer for complex technical issues that required escalation. What surprised me was that the representative had solid knowledge about regional streaming regulations, which suggests they received proper training for international support. I suspect this move is cost-related but also strategic for better coverage of European and Middle Eastern time zones. The quality hasn’t declined from my experience, just different scheduling to adapt to.
been using their support for copyright strikes recently and the egypt team actually responds way faster than before. like 3-4 hours max during their workday which is crazy good compared to old wait times. only weird thing is they ask for more screenshots/proof upfront but honestly that probly speeds things up overall.
yeah i’ve dealt with this too around 2 months back. honestly the egypt team seems pretty knowlegeable but sometimes there’s language barriers that slow things down. not major issues but you might need to explain things twice occasionally. timing wise its actually not bad for late night US streamers since theyre starting their day when we’re wrapping up.