Hey everyone, I’m in a tough spot with our CRM provider. We’ve been using them for years, but they just hit us with a huge price hike out of the blue. Our monthly bill jumped from $4000 to $6500, and they added a bunch of stuff we don’t even use.
We tried talking to them, but the rep wasn’t helpful at all. They kept laughing off our concerns, which was super frustrating. They’re saying we’re locked in for another year because of the contract, but we never agreed to these changes.
Has anyone dealt with something like this before? What happens if we just stop paying and switch to a different CRM? Could we get into legal trouble, or would they just lock our account?
I’m thinking about moving to another provider, but I’m worried about the hassle of migrating all our data. Plus, I don’t want to risk getting stuck in another situation like this.
Any advice or similar experiences would be really helpful. What would you do if you were in my shoes? Thanks!
man, that sucks. been there before. those CRM companies can be real jerks sometimes. have you looked into alternatives? i switched to hubspot last year and it was way easier than i thought. took like a week to move everything over. might be worth checking out if ur current provider won’t budge on price.
been in a similar spot before. it sucks. have you tried negotiating with them? sometimes if you threaten to leave, theyll back down. if not, switching might be worth it. we moved to zoho last year and it wasnt as bad as we thought. just make sure to read the new contract carefully before signing anything
I’ve been through a similar nightmare with a CRM provider. It’s incredibly frustrating when they pull this kind of stunt. In our case, we decided to bite the bullet and switch providers. It was a bit of a headache, but honestly, it was worth it in the long run.
First thing I’d suggest is to comb through that contract with a fine-tooth comb. Sometimes there are clauses that allow you to terminate early if they make significant changes to the service or pricing. If you find anything like that, you might have some leverage.
As for switching, yeah, it’s a pain, but it’s not as bad as you might think. We went with Salesforce and their migration team was surprisingly helpful. Took about two weeks to get everything moved over and our team up to speed.
Whatever you do, don’t just stop paying. That could land you in hot water legally. If you decide to switch, make sure you do it by the book. Good luck, and don’t let them push you around!
I’ve been in a similar situation, and it’s definitely a tough spot. When our CRM provider pulled a similar stunt, we decided to switch. It wasn’t easy, but it was worth it in the end.
First, review your contract carefully. Sometimes there are clauses that let you terminate early if they make big changes to pricing or services. If you find something like that, you might have some leverage.
We ended up moving to Pipedrive, and their migration team was surprisingly helpful. It took about 10 days to get everything moved over and our team trained. The process wasn’t as bad as we feared.
Whatever you do, don’t just stop paying. That could lead to legal issues. If you decide to switch, do it properly. And when you choose a new provider, make sure to negotiate clear terms about price changes and feature additions in the contract. Good luck!