I’m facing a strange issue with my automation that has been operating smoothly for a long time. For some reason, it’s now putting two signatures in emails rather than just one. This configuration was done by a skilled developer and had been running perfectly for years without any complications.
The automation links my CRM to email dispatching, and all other functions are working properly. The only issue is these extra signatures that keep showing up at the bottom of every email. I haven’t modified any settings recently, so I’m baffled as to what might be causing this sudden change in behavior.
Has anyone else dealt with similar problems related to their email automation? What steps would you suggest for troubleshooting the duplication of signatures? I’m in search of effective ways to restore this to its normal operation.
This sounds like a webhook configuration issue where the signature is being appended at multiple points in your automation chain. I encountered something similar when our webhook was triggering both at the CRM level and again through the email service provider. Check if your automation has multiple steps that handle email formatting - sometimes updates to third-party services can change how they process webhook data. Also verify if your CRM recently updated its API behavior, as this can cause previously working integrations to start duplicating content. You might need to trace through each step of your webhook flow to identify where the second signature insertion is occurring. A quick temporary fix could be to remove the signature from one of the sources while you troubleshoot the root cause.
I experienced something very similar about six months ago with my email automation setup. In my case, it turned out to be a timing issue where the webhook was firing twice due to a change in how the CRM handled certain triggers. What fixed it for me was checking the webhook logs to see if there were duplicate calls happening. You should also examine whether any recent updates occurred to either your CRM or email service provider, even if you didn’t make changes yourself - these services push updates automatically that can break existing integrations. Another thing to investigate is whether there are conditional statements in your automation that might now be evaluating differently due to data format changes. I’d recommend creating a test webhook with minimal data to isolate whether the duplication happens consistently or only under certain conditions.
might be an issue with the email client adding its own signature. check your client settings, like outlook or Gmail, to see if they are set to include a signature. I had a similar problem before and it was super annoying lol