I’m having trouble with my automation setup. I created a workflow that should start when it receives webhook data from my CRM system, but it’s not working properly.
The CRM side seems to be working fine. I can see that when my trigger conditions are met, the CRM is sending out the webhook data like it should. I even used an external webhook testing tool to verify that the data is actually being sent.
But here’s the problem - my automation platform isn’t picking up any of this data. The workflow just sits there and never gets triggered. I’ve tried making a completely new workflow with a fresh webhook URL, but that didn’t help either. It won’t catch test data or real data.
Has anyone else run into this kind of issue? What could be causing the disconnect between the CRM sending data and the automation platform not receiving it?
This sounds like an authentication or security issue to me. I had a similar problem where my webhook was silently failing because the automation platform required specific authentication headers or API keys that weren’t being passed through. Check if your automation tool needs any authentication tokens in the webhook request headers. Also worth investigating firewall or IP whitelisting settings on both ends - some corporate networks or cloud services block incoming webhooks by default. Try testing with a simple tool like ngrok to create a tunnel and see if that receives the webhook properly. If it does, then you know the issue is with your automation platform’s endpoint configuration rather than the CRM sending mechanism.
hmm, could be a few things. have you checked if your crm and automation tool have the right sesnors set up? also, make sure your webhook endpoint is public. sometimes those get blocked unintentionally.
I encountered something similar last year and it turned out to be a payload format mismatch. Even though your CRM is sending the webhook successfully, your automation platform might be expecting the data in a different structure or content type. Check if your automation tool requires specific headers like Content-Type application/json or if it needs the payload formatted differently. Another thing to verify is the HTTP method - some platforms only accept POST requests while others might expect PUT. You should also look at your automation platform’s webhook logs or activity monitor if they have one, as this will show you whether the requests are actually reaching the platform but failing to parse correctly.