Why is HubSpot so frustrating to work with? Looking for better CRM alternatives

[HappyDancer99]

My team decided to go with HubSpot thinking it would be the safe choice since everyone talks about it. But honestly, it’s been nothing but headaches.

Here’s what we keep running into:

• The interface keeps changing and half the features break when they update
• Basic workflows that should be simple just don’t work right, even after paying consultants to set them up
• Customer service is terrible and takes forever to help with anything
• You need expensive upgrades just to connect other tools we already use
• Now we’re trying to leave and they won’t let us export our own chat history with customers

I’m really confused why this platform gets so much praise. We need something that actually works for our sales process.

What CRM systems are other sales teams using successfully? We tried Pipedrive before but it got worse and more expensive after they got bought out.

We need something straightforward that handles lead scoring, pipeline management, and lets us call, text, and email directly from the system. Just want our team to stay organized with follow-ups and track our conversion rates without fighting the software every day.

Any recommendations from people who actually use their CRM for real sales work?

[Mandy_45Photography]

HubSpot’s overrated trash. We switched to Zoho CRM last year - best decision ever. Way cheaper and handles everything you need without constant glitches. Phone integration actually works, and they don’t hold your data hostage when you want to export. Setup was simple too, unlike HubSpot’s broken workflow nightmare.

[Hermione_Book]

Switched from HubSpot to Salesforce eight months ago - best decision we’ve made. Yeah, there’s a learning curve, but once your team gets it, the reliability difference is huge. Integrations actually work and you can customize workflows without hiring expensive consultants every time something breaks. Support’s way more responsive too. Lead scoring and pipeline management are solid, and calling/emailing through the platform just works. Pricing’s transparent - no surprise upgrade requirements like HubSpot pulls. Data export was easy during migration, so you won’t have to deal with them holding your chat history hostage.