Using a Zapier webhook to start my Twilio flow sends a text but fails to handle follow-up responses. How can this be fixed?
In my experience with similar issues, I found that the problem was often not in Zapier at all but in how subsequent widgets are configured within Twilio. I had to carefully review each transition between widgets to confirm that all necessary fields and parameters were correctly mapped. Running manual tests on different steps helped identify a mismatch in data formatting which caused the flow to stall. Ensuring that the data structure from Zapier aligned with the expected schema in every widget was key to resolving the issue.
hey finn, maybe check your webhook config. i had a simlar issue and forgot to set the proper followup endpoints in twilio. looks like its a config problem rather than a zapier one. hope that helps, good luck!
The issue might be with the transition settings within your Twilio flow. In my experience, ensuring that each widget, not just the initial one, is properly configured to pass on incoming information is crucial. I discovered that even a minor misconfiguration, like missing instructions on how to handle replies, can stop the process entirely. It helped to validate the parameters exchanged between Zapier and each subsequent widget in Twilio. Tightening up these configurations should help resolve the stalled follow-up responses.
hey finn, i hit a simmilar snag. try adding more logging to see where your data fades out and check that all widget mappings match what zapier sends. small misalignments in data form can stall the whole flow